Help!!! Fizz took paymemts twice phones still not working

natacha P. #32565

hel0!!!
Fizz took payments for both my phones yesterday ( have screenshot) phones were cut off.My mom paid again and phones still dont work!!! Out of service!!!Im freaking out! 4 payments and no phones!!

So_AR

There's a lot of people having the same issue. You just need to contact Fizz customer service by chat.

MichelP

nathacha,
Sorry for you,
It can take more than 2 hours after a payment is made to get this service.
Please, contact the Fizz customer service by chat if you still not have service for your mobile plan.
To chat:
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when you see it down to the right of the page.

Whizz

Hello Natacha,
Sorry for the unpleasant situation.
I have verified and see that you've managed to reach us on the Live Chat. One of my colleagues suggested to restart your phone as both of the mobile plans are active on your account and the payment passed. Regarding the charges, please contact us back in order to escalate the situation.
Here you can find how to contact us: https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina