I have a 2G monthly plan. but since August, a 10G monthly plan has been added without my knowing and

yuanbing

I already have a 2G monthly plan. but since August, a 10G monthly plan has been added without my knowing and authorization. I haven't logged in to my FIZZ account for quite some months, today Oct 3rd/20 is the first time I log into my fizz account, and eventually figured out the problem:another mobile plan was activated without my authorization/knowing. I don't know when this 10 G montly was added and who did that, it is absolutely a fraud!
HOPE FIZZ team can correct this erratic manipulation as soon as possible.

Fizzy

Hi Yuanbing

Please update your Fizz password and continue to do it regularly.

Write down as much info about the plan (phone number, account number, plan activity)
If needed, you can unsubscribe to terminate that plan.

You can contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
3- The green chat bubble should appear after a few seconds in the bottom right corner.

So_AR

Change your password and contact Fizz customer service

Whizz

Hello Yuanbing,
Sorry for the unpleasant situation.
I have verified and see that you've managed to contact us on the Live Chat and one of my colleagues already escalated the situation, for further verifications. You can also consult our page: https://fizz.ca/en/faq/phishing-and-spam
We will get back to you via email with all the details.
Thank you for your understanding, have a great day!
Adelina