Internet technician did not show up. When is he going to show up?

We scheduled an appointement with the technician too come and deliver the modum today, between 12 pm and 5 pm. However, they never showed u. I do not want to reschedule and we need internet pretty urgently for work. The order number is 688***** . Can you help us ?

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,732
    Chris,
    If the technician did show up to your appartment yesterday, you will be obliged to reschedule another appointment today.
    To do it:
    First, log to your Fizz account.
    Click on: My plan (internet)
    Click on: Manage my plan
    Click on: Appointments
    You will see all your appointments, click on; Reschedule
    Choose a day and an hour proposed at your conveniance and click on: Save
  • So_AR
    So_AR Posts: 776
    Take a appointment in the morning, so it will not happen again
  • Whizz
    Whizz Posts: 13,726
    Hello Chris,
    Sorry for the situation encountered.
    As our community members suggested, please contact us on Live hat in order to help you further.
    To chat with our Customer Service team: Log into  your Fizz account >Then, make your way to  the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The  chat bubble  will appear in the lower right-hand corner.
    Here you can find the ways to contact us: https://fizz.ca/en/contact-us
    Thank you, have a great day!
    Adelina
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