my plan is fronzen and i got debited

Achraf T.

i just paied my plan it was working in the morning than it's stop and my plan got frozen and i got debited from my card

Mike

Hi Achard,

If you paid with a delay, Fizz can take up to 2 hours to reactivate your plan.

Did you try to turn off the phone for couples of minutes?

You can alway contact Fizz’s support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Maryam S. #32366

I tried to buy a new phone plan from Fizz but my order did not went through it was written that my order was not submitted; however I was charged $37.32 which is the monthly payment of the account. Now I do not have a phone number and plan but I was charged for the plan. I contacted the customer service three times and they said they are looking in to it, but nothing has happened

Whizz

Hello Achraf,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Mike indicated, and they've provided you a solution for this unpleasant inconvenience.
If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
Have a nice one!
Nicolae Bogdan