Losing connection on my celphone?

Vladislav E. #32489

Hi,
I have a new S8 Samsung phone. From the beginning it was losing connection once a day. But now, I keep now receiving my messages and chats and loosing connection for days... My little sister threw it on the floor, so the screen broke, but these problems were way before, and they constantly get worse.
What should I do?

Mike

Hi
Try your SIM in a different phone, since I believe that your phone is broken

Fizzy

Hi Vladislav

Sorry you are having issues with your phone.
Try turning off your phone and removing the SIM card. You may clean the contacts with some rubbing alcohol. Carefully insert your SIM card and restart your phone.

If the situation does not improve, it can be a hardware issue (possibly loose antenna) with your phone. And as suggested, you can try your SIM card on another phone.

Sergiy R.

Try to hard reset your phone:
https://www.youtube.com/watch?v=EuCWtaCwV0s
______________________________
If it doesn't work, maybe you need to repair hardware part of the phone.

MichelP

Vladislav,
Sorry,
Have you try your sim card in another telephone?
I think that your actual phone is completely broken.

So_AR

Order a new sim card if this one not working in different phone

Whizz

Hello Vladislav,
Sorry for the situation encountered.
Can you please contact us on Live Chat in order to help you further?
To chat with our Customer Service team: Log into  your Fizz account >Then, make your way to  the Solution Hub.  With the help of the search tool, access the help FAQ related to your issue. The  chat bubble  will appear in the lower right-hand corner.
Here you can find how to contact us: https://fizz.ca/en/contact-us
Have a wonderful day!
Adelina