Why my account is still frozen after my credit card payment?

Lendsey

I made payments with two credit cards and my account is still frozen.

Mike

Fizz takes up to 2 hours in order to process your payment

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Lendsey,
It can take 2 hours to reactivate your Fizz plan.

Ariane P. 70031

People said to wait 2 hours hope it's fixed Otherwise contact support during office hours

So_AR

make sure you don't wait the last minute before changer a expired credit card.