How to contact you if my number was stolen ?

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Santiago T.
Santiago T. Posts: 1 ✭✭
in My Mobile
I talked to my bank after i saw that the interact transfers sent to me by txt message are being accepted by someone else. This is due to someone that manage to clone or copy my number and receives everything all my messages. I need proof from my mobile provider that my number is cloned so that i can get my money. I dont know where to contact you guys.

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  • Fizzy
    Fizzy Posts: 10,924 ✭✭
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    Santiago

    Sorry to hear this has happened.

    You can contact Fizz support by chat (using the green chat bubble found in the FAQ help pages)
    https://fizz.ca/en/faq/lost-stolen-mobile
  • Steve B. #32209
    Steve B. #32209 Posts: 1 ✭✭
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    On the home screen when you first log on there is a help button along the top click that then on the drop down, click contact us.. then scroll down and you will see a chat with us ballon
  • Whizz
    Whizz Posts: 19,171 admin
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    Hello Santiago,
    Sorry for the situation encountered.
    Please contact us on Live Chat in order to help you further. To chat with our Customer Service team: Log into  your Fizz account >Then, make your way to the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner. Here you can find the ways to contact us: https://fizz.ca/en/contact-us
    Thank you, have a great day!
    Adelina
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