can't get access after unfreezing my account

Zijun H.

I can't get access after unfreezing my account. But the phone call can work.

Mike

Hi Zijun,
if you cannot login try to follow this guide

https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Otherwise you should contact the support.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
3- The green chat bubble should appear after a few seconds in the bottom right corner.

So_AR

Try to restart your phone

Whizz

Hello Zijun,
I see that you've already reached us in private and a colleague of mine helped you to resolve it and to have full access to your mobile services.
If you'll need further assistance, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu