technician installed my internet today, i got an email that I missed my appointment, any help? my pr

GIRAIR

Hello, my technician was suppose to come to the appointment today, which he did, everything went well and installed my internet, however I just got an email from FIZz saying that I missed my appointment to reschedule my appointment, my profile shows as pending, however everything is installed, any help? how to fix this issue? thank you

Danny M. #31189

If everything works you can just ignore this for now. I should fix itself. If it does not, get in touch with Fizz I would say on Tuesday next week to confirm everything is ok.

Lieux

Girair I would chat with Fizz...just in case... Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Mike

Hi Girair
Probably the tech did not close the appointment

I will wait a day to see if the status on you account is updated and if not, I will contact the support to let them know

Sébastien J. #11606

If IT work, than. Just leave IT like this.

MichelP

GIRAIR,
If your Fizz internet residential plan is working well, just ignore this email.

Carlo C.

If it were my situation I would contact fizz after 24 hrs to make sure that this glitch doesn't interrupt my service.

Whizz

Hello Girair,
I took a look at your account and everything is in order, the plan is active and in good standing, the appointment shows completed as well. You are also able to check it from My Plans - Manage Plan - Appointments.
All that's left is to enjoy Fizz. Thank you so much for choosing us.
Have a great one,
-Ioana