Internet Subscription - No confirmation received & Empty order history ?

Abdelmadjid A. #31980

Hi,
I just filed the subscription for internet and when I selected "SUBSCRIBE" button, the small wheel next to this button kept turning indefinitely...I was able to see the Service agreement pdf file but I did not receive any confirmation that my subscription passed ?
There is nothing in my account Profile Order History (Blank)...
Do we get any confirmation ?
your help is appreciated.

Lieux

Yes you need a confirmation. If you didn’t receive nothing and you can’t see your order in your Fizz account probably because it was a problem with your order. Reach Fizz to be sure.. To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

MichelP

Abdelmadjid,
Please, contact the Fizz customer service by chat to get help for your residential internet subscription.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Click on the green chat bubble when you see it down to the right of the page.

Whizz

Hello Abdelmadjid,
I have verified and see that you've managed to contact us on Live Chat and one of my colleagues helped you further to subscribe to the internet. You've set the installation appointment for October 6 and you can see it in your account >>My Plans >>Manage >>Appointments.
Let us know if you have any other questions. Here you can find the ways to contact us https://fizz.ca/en/contact-us
Thank you, have a wonderful day!
Adelina