Cant sign up with email.

I recommended fizz to my friend but he can't to sign up for several attempts. It shows like : There is a problem.Please try again later.

Answers

  • Lieux
    Lieux Posts: 2,530
    Kexin tell him to try with a different navigator or on a page on private mode. It works. He must use a different email than yours.
    If you still have problem Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Kexin, try in Incognito mode (Ctrl+Shift+N), someone gives that trick last week. Good luck
  • Hey! I had no issues using Chrome. However, you may want to clear your cookies if incognito mode does not work.
  • Whizz
    Whizz Posts: 10,259
    Hello Kexin,
    Thank you for recommending us to your friend! Regarding this situation, I can suggest that he may try to sign up from his computer on a different browser, in Incognito/Private mode. If by any chance the situation persists, your friend must make sure that he didn't already sign up with that email and the account is already created, however the email wasn't validated in the first 24h after creating the account.
    Should you need further assistance, I invite you to contact us with all the necessary information so that we can be able to help. For all the ways in which we can be reached, you can take a look at our page: https://fizz.ca/en/contact-us
    Have a lovely day,
    -Ioana
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