How to update modem return status?

Paul M. 6416

I returned my modem several weeks ago but today I received an email stating that it was not returned. The Canada Post tracking indicates that it was delivered. how can I update my account so I stopped receiving these emails that it was not delivered and that I will be charged?

Mike

Contact the support and send the your receipt

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

LemonHead

Like Mike said :P

Whizz

Hello Paul,
I have verified and see that you've contacted us on the Live Chat and my colleague escalated the situation further to verify if the modem was receive or not.
You will receive an email with the confirmation when we will have an answer.
Have a great day!
Adelina