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Why I didn't receive my sim card?

As you know I pay for sim card 10 days ago, but I didn't receive it yet?
What the problem?


  • You will need to contact the direct support. You can track it in your account, but if it has not changed for 10 days, get in touch with support (any support page, bubble bottom right), or facebook messenger
  • Hi Elham,
    You should contact Fizz directly
    Within business hours (8am to 9pm) you can reach them by chat:

    Make sure you are logged in to your account and navigate to this page:
    After a few seconds you should see a green chat bubble appearing on the bottom right side of the page. Simply click on it and you will be in contact with Fizz

    After business hours you can send them a message using Facebook messenger: https://facebook.com/fizzca
    They will then reply as soon as they can.
    If you live near Montreal, some Couche Tard have them in stock.
    Have a nice day
  • Fizzy
    Fizzy Posts: 6,451
    Hi Elham

    As others suggested, track your shipment to check the status.
    If it has already been delivered and you did not receive it, then what Fizz suggests is to obtain another SIM card.

    To facilitate access to SIM card, Fizz also has them available at some Couche Tard in Montreal and also at Coop UQAM (where it costs only $8 for members)

    Once you have your SIM card, activate your plan and then contact Fizz support to let them know you did not receive the original SIM card. At this point, Fizz will process a refund request to you.
  • MichelP
    MichelP Posts: 8,352
    First, track the shipment of your sim card when you log into your Fizz account and check the historic of your order.
    If your sim card has been delivered, it happens that the sim card is delivered in the front of the door entrance of your building.
    Maybe, it's been stolen.
    You will be obliged at this moment to buy another sim. You can buy one at Couche-Tard if you are living in the greater area of Mtl.
    Then, when you have activate your Fizz plan, contact the Fizz customer service by chat and ask them to refund you for the sim card not received.
    click on this link:
    Click on the green chat bubble when you see it down to the right of the page.
  • vanigh
    vanigh Posts: 223
    Hello Elham
    As suggested, track your shipment with the carrier to check the status.
    If it has already been delivered and you did not receive it, then most probably it was stolen, it's very common issue, the carrier leaves the sim envelope at the front door and leave, anybody could walk away with your sim since it's not related to your account yet, happened to me.
    Fizz sim cards also available at some Couche Tard stores in Montreal, Contact Fizz support after activating your new sim card, they will reimburse you for the first one.
  • DLB
    DLB Posts: 461
    I suggest you to contact the support directly :
  • Whizz
    Whizz Posts: 7,853
    Hello Elham,
    I have verified your Fizz account and the sim card appears as delivered on September 8. If you didn't received it, please contact us in order to help you further with the situation. Here you can find the ways to reach us: https://fizz.ca/en/contact-us
    Thank you, have a great day!
This discussion has been closed.