Extremely poor bandwidth APN?

Toufik B. #31411

Just finished setting up my new sim card. the internet speed test is showing a very poor bandwidth.
Can barely browse, youtube is lagging all the time

Mike

Probably you are connect in 3G
Check your configuration, and the signal sometime you can force de phone to use the 3G data only

Is your phone compatible with Fizz network?

Mike

You must start check the phone configuration

Probably you are connect in 3G
Check your configuration, and the signal sometime you can force de phone to use the 3G data only

Is your phone compatible with Fizz network?
https://fizz.ca/en/faq/compatible-devices

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/compatible-devices
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Lieux

Toufik do you have little bars on the front page?
https://fizz.ca/en/coverage Verify your coverage.

Danny M. #31189

Hello Toufik, I just did an internet test and my download speed is 20 Mbps on speedtest.net. You might want to restart your phone and make sure you are using LTE like Mike mentioned.

Whizz

Hello Toufik,
I have verified your account and the line is active, so everything should work properly.
As our community members suggested, you need to make sure that your phone is compatible and that your APN is configured correct.
You can follow the steps form our page as well: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Please contact us back if you encounter the same situation: https://fizz.ca/en/contact-us
Have a great day!
Adelina