35$ rebate from Friend invite?

I have 2 friends that used my invite code and I know have 70$ rebate pending since april 2020. We are now un mid-september 2020. When will it be applied on my bill. It's past 2 months payments...

Answers

  • DLB
    DLB Posts: 461
    You should follow up with Fizz by contacting the support :
    https://fizz.ca/en/contact-us
    I had the same issue : referral bonus was pending during 4-5 months. I've contacted Fizz and they finally solved my issue. There are a couple of bugs with their system and their website ... so, don't wait and contact them.
  • Whizz
    Whizz Posts: 11,269
    Hello Mathieu,
    I kindly inform you that I have verified your account, and indeed you have two referral bonuses that are in pending. The referral bonus will only appear once both parties (you and your referral friend) pay TWO billing cycles.
    Can you please contact us on Live Chat in order to verify the situation further, on your friend's account as well?
    Here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a wonderful day!
    Adelina
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