Failed modem installation?

hirwa

I received my modem yesterday and I tried to boot it up but the required lights to turn on are not turning on. I think its a problem with the coaxial outlet but I am not sure. Can anyone help me please?

Mike

Can you tell use the led status?
But if one of the 2 arrows are flashing or off this is a coaxial cable off

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Danny M. #31189

Do not forget to provide as much details as possible when you contact support!

Mastaiso

Hi hirwa,
At the first boot, the modem will download a software update. it can take up to 20 mins for the update to complete. During that time the 2nd and the 3rd light will flash simultaneously until the update is complete, you have a wait until the update is done. If you unplugged the modem during the update he will have to start over again and again. If second and third light are not blue and the @ is not solid green after 30 mins, you should contact Fizz support. https://fizz.ca/en/contact-us

Whizz

Hello hirwa,
Apologies for the encountered issue.
Please contact us directly by chat when it will be possible as the modem shows as offline on our end. Before reaching us by chat, please make sure that the coaxial cable is indeed tightly screwed in on both ends and test the modem in a different power outlet as well. To reach us by chat, please use the link bellow:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Thank you for your understanding.
Have a good day.
Catalin