Failed wifi modem installation

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hirwa
hirwa Posts: 2 ✭✭
I received my modem yesterday and had chosen self installation but the lights that have to be alligned on the modem are not all lighting up. I think its a problem with the coaxial outlet but my landlord had told me prior that it is functional. I tried contacting Fizz agents to call upon a technician to fix it for me but in vain. Please help me out.

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  • MichelP
    MichelP Posts: 8,733 ✭✭
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    hirwa,
    Did the technician check the signal of your coaxial câble?.
    It seems your connexion is not working.
    Have you reached the Fizz customer service?
    Please, contact them by chat and ask them to fix with them another appointment with the technician.
    To chat:
    Click on:
    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    Click on the green chat bubble when you see it down to the right of the page.
  • So_AR
    So_AR Posts: 776 ✭✭
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    Did you resolve your issue?
  • Whizz
    Whizz Posts: 20,122 admin
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    Hello Hirwa,
    I have verified and you've managed to contact us, and set up an appointment for 21st of September between 07:30 AM - 12:00 PM.
    Please let us if you have any other questions.
    We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Have a wonderful day.
    Adelina
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