Failed wifi modem installation

hirwa

I received my modem yesterday and had chosen self installation but the lights that have to be alligned on the modem are not all lighting up. I think its a problem with the coaxial outlet but my landlord had told me prior that it is functional. I tried contacting Fizz agents to call upon a technician to fix it for me but in vain. Please help me out.

Danny M. #31189

I will have to contact fizz via Chat or Facebook Messenger. Just go to any support article and at the bottom right you should see the bubble to talk with someone.

Mike

Yes you do not have the signal one of the arrow is off or flashing, therefore, it is the coaxial cable
The cable installation is included, therefore, if they did not doit it, they must fixed your problem
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

Hi Hirwa

Based on the images you posted, are you sure you have screwed in the coaxial cable?
We do not see the coaxial cable running from the outlet to the modem.
Nevermind silly me, I think it's the black cable. Sorry at first, I thought that was the ethernet cable.

Please look around your home to see if there another cable or cable outlet coming into your home from the exterior or from the basement.

Matthew A. #24717

Hi Hirwa,
Did the technician not verify the line when they brought the modem??? I think they are supposed to do this. See if you can trace back your Cable line in your building -maybe you will see where it is disconnected and you can reconnect it. Are there another jacks in your apartment?
You should chat with Fizz as Mike suggested - Fizz should have verified the line when they gave you the modem. Even if you choose self-installation.

MichelP

hirwa,
Did the technician check the signal of your coaxial câble?.
It seems your connexion is not working.
Have you reached the Fizz customer service?
Please, contact them by chat and ask them to fix with them another appointment with the technician.
To chat:
Click on:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Click on the green chat bubble when you see it down to the right of the page.

So_AR

Did you resolve your issue?

Whizz

Hello Hirwa,
I have verified and you've managed to contact us, and set up an appointment for 21st of September between 07:30 AM - 12:00 PM.
Please let us if you have any other questions.
We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a wonderful day.
Adelina