I bought a Wi-Fi modem and now I want to stop using it.

yeonsoo

I bought a Wi-Fi modem and now I want to stop using it. I wanted to log in to the account I had an internet plan with, but couldn't find it. Please email me how can I send you back my modem.

Mike

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Berts

Contact Fizz by chat or messenger.

Philip D. #28440

Hi Yeonsoo,
Please follow these instruction to unsubscribe https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
When you send back your modem get a tracking number, you may need this to verify it was returned.

Matthew A. #24717

Hi Yeonsoo,
You will need to log back into your account to get the return form. Follow these directions to return your modem https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

Whizz

Hello Yeonsoo,
Please contact us on live chat in order to help you further and find your account.
To chat with our Customer Service team: Log into  your Fizz account >Then, make your way to  the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The  chat bubble will appear in the lower right-hand corner.
Thank you, have a great day!
Adelina