Home internet not returned ?

Tariq Posts: 1 ✭✭
I deactivated my account and returned the modem two weeks back. I got an email from fizz today asking me to return the modem or I will be charged $150.00. What should I do in this case? I lost the tracking of Canada post


  • Mike
    Mike Posts: 20,968 ✭✭
    Contact the support and check with them, for sure it will be a bit more complicated since you lost your tracking number.
    Did you try to see under your account if it is recorder?

    1- Log into your account and go to Manage.
    2- Click on Unsubscribe.
    3- Instead of the unsubscribe process, you’ll see a button that says: Cancel my unsubscription.
    4- Below this button, click on See instructions for returning my Wi-Fi modem.
    5- Here you’ll find return instructions, your UNIQUE RETURN ID number and barcode.

    This barcode will allow Canada Post to print your return label for free.

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-find-my-return-id-number
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 20,105 admin
    Hello Tariq,
    Can you please contact us on Facebook or Live Chat in order to do further verification?
    Here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a great day!
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