Booking a follow-up appointment for installation

Karl F. #30983

Hello, the person came to install the modem last night but while he was there the internet was not connecting so he thought it might be a modem problem. He told me to reach out to Fizz to schedule a FU appointment probably with him today.

Whizz

Hello Karl,
Sorry for the situation encountered.
I kindly invite you to contact us on Live Chat in order to help you further.
To chat with our Customer Service team: Log into your Fizz account >Then, make your way to the Solution Hub.  With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner.
Have a great day!
Adelina

Matthew A. #24717

You will need to chat with Fizz
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
To chat: Click the above link and scroll down, there should be a chat bubble near the bottom right side.
Or send a message on Facebook https://www.facebook.com/fizzca/
They are open daily 8-21h. Hopefully they can help.