WIFI is completely slow down at evening!! 2 to 10Mbps instead of 60Mbps?

Joanne D. #30965

The WIFI speed test is running ` 60Mbps in the afternoon and now the wifi is so slow and i reverify and noted that the speed became 5Mbps!! how it can be??

Karl B. #29906

Are you having these speeds on a computer connected on the router with an Ethernet cable?
If more users are there in the evning, more users are using their router, which might have their wifi channel the same as yours, therefore congesting the whole thing.
If you have this problem only when using wifi, i'd suggest you try changing your wifi channels.

Fizzy

Hi Joanne

Have you tried testing the speed with a computer connected directly to the modem (via ethernet cable)?

If the slow speed persists, try restarting the modem.

Here are some troubleshooting tips from Fizz:
slow wifi: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
slow internet: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it

Simon

Wow! Is it possible that the modem overheats? Another issue might be that the modem is defective. Either way, chatting with customer support might be in order -- they're availability is from 8 AM to 9 PM everyday. To contact them:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.
Best of luck!!!

Philip D. #28440

We used to have this problem with DSL. It might be worth chatting with Fizz to see if there is a lot of congestion in your area or If they are doing maintenance. Seem there is no notification when they do maintenance. Hopefully some of the suggestions from Fizzy will help.

Yoda

Most of the time, it can be explained by having other applications or devices on your LAN using your allocated bandwidth while doing the speed test.
It could be a problem with your Fizz device involving WIFI, LAN or WAN connectivity, restarting your device could fix it.
In rare occasion, it's momentary service provider issue lasting few hours.

Olivier R. #3666

Thanks for your question

Whizz

Hello Joanne,
I kindly inform you that I just checked the signals of your modem in my tools and I can confirm that they are looking good in real-time and in history also, there are no maintenance works carried out in your area. Also, the speeds of your download and upload match the ones associated with your plan.
Did you tried the steps our community members suggested? that can be found on the FAQ: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
Please let us know if the situation persists. We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a wonderful day.
Adelina