wifi application?

Laurence H. #30894

I’m not able to connect on the wifi app and as i used to be! without the app i don’t know how to understand the problem with my modem

HABS

When you say you can't connect, could you explain what is the problem. Technical errors, forgot password etc...

Jacqueline R. #30472

Two things you can try:
1) Getting closer to the modem. Sometimes I put my phone directly on the modem, or stand only a foot or two away to make sure there's a strong connection between my phone and the modem.
2) if you have a VPN app on your phone, turn it off or put it on pause for a few minutes, as it will be interfering with your connection to the modem.

Lieux

Did you try Laurence to close your app and your modem for few minutes?
Check here more help https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And what’s the problem with your modem?
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

Whizz

Hello Laurence,
You can follow the tips that Jacqueline gave you. If still won't work, you can also try to uninstall the Fizz WiFi app, restart your phone and reinstall the app again. If the connection won't be present, you'll have to restart your modem and as a last resort, to proceed with a factory reset. To be sure that you've done this correctly, follow one of the links that Lieux provided to you. You'll find a very useful video.
If the issue is still present, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. We'll need more details from you to be able to help you further. Please check the info provided on the following links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu