Why is my connection TERRIBLE? I am constantly being disconnected. What is this service????

Cassidey

What is this service? I never have wifi. I have to constantly reset my modem. There is no customer service number. How are we supposed to get answers WHEN THERE IS NO INTERNET??????

Mike

Sorry to hear that your are having internet problems.

Here you can find some Fizz's troubleshooting guides:
If the speed is below expectation, read these FAQ:
1- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
2- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it

If you have problems with the internet stability, read these FAQ:
1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

If your problem persist after having followed the guide, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
2- Open any of the Fizz FAQ help links above
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Cassidey

This is your idea of customer serivce? having your clients post their questions like this is a blog?????

Lieux

Cassidey this is the way it works with Fizz...everything is online. The low price is because of that. When you activate a plan with Fizz you know that.

Whizz

Hello Cassidey,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
In the meantime, I suggest you follow the steps Mike has provided.
Also, keep in mind that this is our community and you will be assisted and have your help given by other members that use Fizz.
Have a good one!
Nicolae Bogdan

Ajaykumar

Check with customer service. I had similar issue then one day the modem died and It took a few days to get back my service. I was out of service for few days