Internet installation appointment cancelled ?

jennifer L. #29652

I had an appointment for internet installation this Saturday September 12th. I originally had an appointment for September 22 and was happy when a spot opened up. Today, I got an email saying that the appointment is cancelled and that I need to reschedule...and the next available date is October 2!
Does anyone know why this happened and if I can talk with anyone about it?

Lieux

Jennifer sorry for you...that’s frustrating. With Fizz nobody can speak with you it’s only online. But reach Fizz here wit chat.
Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Matthew A. #24717

Wow! I hope your luck turns around! I guess just keep trying for a new appointment. You have been lucky with getting earlier appointments. I hope the next one is the one that works! Fingers crossed!

MichelP

Jennifer,
Sorry for the cancellation of your appointment.
I think that you will be obliged to wait until October 2th for the appointment of your internet installation.
You can try to contact the Fizz customer service by chat (from 8h00 to 21h00) but i'm not sure they can do more for you.
First, Log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Click on the green chat bubble when you see it down to the right of the page.

Samuel C. 64723

Try to contact Fizz support direcltly on Facebook to see if they can arrange something for you.

Whizz

Hello jennifer,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Lieux indicated, and they've provided you a solution for this unpleasant inconvenience.
If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
Have a nice one!
Nicolae Bogdan