I updated my payment method but I cannot select make a payment. the option is in grey and I cannot c

how do I make the payment?

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,568
    Ramchurn,
    Have you associated your new payment method to all of your Fizz plans?
    Also, to get more help,
    Please,
    contact the Fizz customer service by chat from 8h00 to 21h00, each day.
  • Whizz
    Whizz Posts: 8,318
    Hello Ramchurn,
    I have verified on your account and I see that you need to make the payment manually for your mobile plan, by going to My Plans >>Payment methods >>Make my monthly payment. Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
    Here you can find more details: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    Have a great day!
    Adelina
  • Did you try to go in your Profil and Method Payment?
  • Hello!

    If your issue is resolved, you can choose the best answer to close this post

    Have a good day
This discussion has been closed.