Problem data tracker

Gabriel L. 46478
Gabriel L. 46478 Posts: 38 ✭✭
in My Mobile
Anybody knows how often is the data consumption meter updated? I thought I still had data for the month, but I guess the meter was not up-to-date.

Answers

  • Nomdefoire
    Nomdefoire Posts: 203 ✭✭
    Well it has a daily usage chart so it's at lease once a day (but I would guess much frequenter than that!).
    Usually phones have a data tracker that is pretty accurate and can send alerts if you reach certain amounts of consumption. You should try and compare what you read from your phone and what you see on Fizz website.
    Let us know!
  • Samuel C. 64723
    Samuel C. 64723 Posts: 166 ✭✭
    The tracker is not always up to date to the last minute. You need to come back periodically.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Gabriel,
    You need to reset your track number on your phone at each beginning of your billing cycle.
  • Whizz
    Whizz Posts: 23,045 admin
    Hello Gabriel,
    I have verified your account and you have left 908.51Mb o your mobile plan. you can verify your usage by going to My Plans >>Details >>Daily usage: https://fizz.ca/en/faq/how-do-i-view-my-usage
    Please let us know if you have any other questions, here you can find how to reach us: https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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