I can't seem to buy another data addon

Thomas C. #30310

I have bought a data addon this payment cycle and I now need to buy another. On the page where I would do this the addon link is not working, there is no hyperlink, it's just text. I am two days away form my next payment cycle where my plan changes to give me more data, is this the reason I can't buy an add-on? It's too close to the rollover date, or is it the plan modification?

Fizzy

Hi Thomas

Please clear your browser cache and try again with a new tab in private/incognito mode.

Mike

If you need data send me your number by PM

Fizzy

You should check to see if any of the other add-ons are available for purchase.
It is possible that you cannot purchase the exact same add-on again until it has expired.

You can contact Fizz support to be sure.
The chat service is available every day from 8 a.m. to 9 p.m. EST.
https://fizz.ca/en/contact-us

More info here: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

Fizzy

Mike is always so helpful

Whizz

Hello Thomas,
I have verified your account and see that you've placed a change plan order for your mobile plan, it will be effective today. Also, I see the Add-on as well.
If you need anything else, we are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
Thank you, have a wonderful day!
Adelina