Why was a plan added to my account?

Jean L. 67700

I've just received a text telling me I had a new plan activated under my account, something I did not ask for. I've been charged on my credit card as well from what I can see at the moment.

Olivier R. #3666

It's a fraud,. Please contact the police now

Lieux

Jean reach Fizz for that.
Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
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Or you can send a message on messenger https://facebook.com/fizzca

Fizzy

Jean

Does anyone else have access to your Fizz account or your account was possibly hacked.

When you logon to your account, do you see the new plan? You can take note of the details (phone number) and click on unsubscribe to receive a refund. I would also suggest to change your credentials including your password.

You may also contact Fizz support to notify them of this breach of your account.

Mastaiso

You should change your password right away and Contact Fizz asap! If you used the same password elsewhere then change it everywhere.
Good luck!

Whizz

Hello Jean,
Sorry for the situation.
Please contact us on Live chat in order to escalate the situation for further verification.
To chat with our Customer Service team: Log into your Fizz account >Then, make your way to the Solution Hub.  With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner.
Have a great day!
Adelina