Data doesn't roll over?

Isabelle C. #30182

I have used all my data for this month. I have more that 10 days left before the next billing cycle. I have more than 1 Gig left of data from past months and it does not roll over. Can someone help me understand?

Mike

Check the data and see how many day left did you have

https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work

Fizzy

Hi Isabelle

With Fizz, your data will rollover for 2 more monthly cycles.
As Mike pointed out, you can logon your account to see how much data you have left. You can also use the left and right arrows at the top, to view your data usage for previous months.

You will always consume your oldest data first, before dipping into your current plan data.
So if you've used up all your current data, it likely means you've also used up the 1 GB from past months.

In the meantime, you can purchase a data add-on or you can have other Fizz users gift some data to you.

Isabelle C. #30182

Under my account I see: 1.24 GB left 13 days left in this payment cycle
I do not understand why I have not data when I use my phone.

Mike

Did you try to reboot the phone?
Do you have any block in your phone? You can put a data limit in the phone

Settings → Connections → Mobile data usage

If you are under Fizz Ext you need to enable data roaming

https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why

Double check the APN configuration to see
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Matthew A. #24717

Not sure if any of this will be helpful https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

Whizz

Hello Isabelle,
I have verified your account and indeed I see that you have left 1.24 Gb of mobile data. Please try the steps that our members suggested, that can be found also on our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Please contact us if you encounter the same situation.
Our contact methods are to be found over the link https://fizz.ca/en/contact-us
Adelina