Data not available

Tommy S. #29825
Tommy S. #29825 Posts: 1 ✭✭
in My Mobile
Payment was done today because i forgot to do a transfert yesterday. Says my data is working but it doesn't even show up. What should i do

Answers

  • Mike
    Mike Posts: 21,577 ✭✭
    Try to turn off for 1 minute, in order to force the registration
  • Lieux
    Lieux Posts: 2,528 ✭✭
    Tommy it can take few hours before the re-activation;(
    Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.
    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Tommy,
    Sorry,
    It can takes some hours to reactivate completely your mobile plan and be able to use it.
  • Juan G. #29462
    Juan G. #29462 Posts: 186 ✭✭
    What is your phone model? Data doesn’t work on older phones!
  • Martha G. #29458
    Martha G. #29458 Posts: 166 ✭✭
    Have you tried to set up airplane mode and switch it off?
  • Whizz
    Whizz Posts: 23,092 admin
    Hi Tommy,
    I'm sorry to learn about the inconvenience you're experiencing.
    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Have a good one!
    Andrei
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