SIM card order ?

Can I cancel my SIM card order to go get one in person at a store?


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    Usually no, since they are send right away

    Try to contact the support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at
    2- Click on this link:
    3- The green chat bubble should appear after a few seconds in the bottom right corner
  • Mastaiso
    Mastaiso Posts: 542
    Depending on where you live, it usually takes 2-3 days to receive the sim card by mail. If you really need one today, you can go grab one in a Couche-Tard store. Call them first to make sure they have it in stock.
    Have a nice day :)
  • Lieux
    Lieux Posts: 2,530
    Roxanne or you can keep the one by mail for ..just in case. And buy one at a store but check before if they have one to sell to you.
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,720
    You cant cancel your order for a sim card when it's done..
    Just be patient, you will get it 3,4 days later by mail.
  • There are no physical stores. You can buy some in jean couru though, I believe.
  • I don’t think so, it’s an automated system. Try to contact fizz support, they might help you.
  • Whizz
    Whizz Posts: 10,231
    Hi Jean,
    We in fact do provide the option to buy a SIM card from Couche-Tard:
    Have a good one!
  • Whizz
    Whizz Posts: 10,231
    Hi Roxanne,
    Unfortunately, the SIM card order cannot cancelled but you can gift the SIM card to someone else if you want to get your own in the meantime from Couche-Tard:
    Have a good one!
  • Gilles
    Gilles Posts: 1,289
    4 month for this question, whizz can you please close it.
This discussion has been closed.