Internet down

Nicola D.

My internet went down 6 hours ago, can't reconnect and no one to help. What's going on FIZZ?

Mike

Sorry to hear that your are having internet problems.

Here you can find some Fizz's troubleshooring guides:
If the speed is below expectation, read these FAQ:

1- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
2- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it

If you have problems with the internet stability, read these FAQ:
1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

If your problem persis after having followed the guide, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
2- Open any of the Fizz FAQ help links above
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Alexander Y.

I think internet up. Anyway, no problem on my side

Whizz

Hello Nicola,
Apologies for the encountered issue.
I have verified on my end the situation and there is a issue with the network grid registered that is affecting you.
Rest assured that our technical team is aware of it and working on having it solved as soon as possible.
Thank you for your understanding.
Have a good day.
Catalin