Paid but no add-ons in my mobiles?

Bao L.

Hi, I PAID with success, the money is deducted from my bank account, but there is NO service (minutes that i bought) add-ons. Please check asap so that i can make a phone call or other way, please return the money. Thanks.

Alexander Y.

It’s not a support team here. Contact fizz via chat on FB. No one here would be able to help you out

Fizzy

Hi Bao,

Make sure you are buying the correct add-on.

What coverage do you have in your plan? Quebec, Canada or Canada/USA?
What area code or country are you trying to call?

If you are trying to call outside of your coverage area,
go to My plans >> Manage >> Add-ons >> International calls
- Enter the country you want to call.
e.g. The international calling add-on to USA is $6 for 60 mins

If you are calling within your coverage area and your plan does not include unlimited calling,
go to My plans >> Manage >> Add-ons >> Calls/Texts
- It's $3 for 60 mins of calls
- It's $10 for 300 mins of calls

Bao L.

I paid the add-ons for minute call in local area (normal local phone call), payment has made, as evident, but NO minute has been added on. I can not make a call, neither receive a call. I am waiting for a proper answer from Fizz service agent.
Thanks for suggestions

George S. #20091

Contact fizz support

Whizz

Hello Bao Chau,
I have verified and you've managed to contact us and the situation is already solved by our technical team.
I have just sent you an email.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina