why I get calls directly into my voicemail ?

Florian R. #28826

most of the calls are getting directly into my voicemail although the phone is not used, the ring is on and loud and there are no blocks. some calls pass, like whenever I call my cell from my home line. Please call me to explain or to fix.

Mike

Hi Florian,
Here we are users.

Did you already try to reboot the phone?

Do you have a good signal?

This is a good guide
https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone


You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
3- The green chat bubble should appear after a few seconds in the bottom right corner.

LemonHead

I would try what Mike. Otherwise contacting Fizz support would bet the best.

BlueDiamond

Some people can send messages directly in voicemail by his voicemail

George S. #20091

Contact Fizz support for that

Whizz

Hello Florian,
I see that you've already reached us in private and a colleague of mine has helped you to escalate the issue further. Once we'll have an update, we'll get back to you via email.
If you need further assistance, I'm kindly asking you to contact us again by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu