Internet is not working

Tony P. #28391

My modem is not getting a downstream signal

Mike

Check the connection of your coaxial cable, if it is ok, you must contact the support, it can be a problem in your area

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Whizz

Hello Tony,
Apologies for the encountered issue.
I have verified your account and I see that a an appointment with a technician was registered following a chat with my colleague.
Hope everything will turn out well for you.
Have a good day.
Catalin