Why my mobile internet doesn't work?

Mariana S.

I traveled to another city and my mobile internet doesn't work anymore, eventhough my plan was supposed to work in the whole country.

André L. #16536

Make sure "Data roaming" is set to Allowed on your phone.

Fizzy

Hi Mariana,

After Data Roaming is enabled, if the problem continues, you can put your phone on airplane mode for 1 minute. Then retry.

Mariana S.

I've already done both things and it doesn't work.

George S. #20091

Try another phone and check if the problem persists

Patrick D. 61567

Which city did you go? Yes les others said, try data roaming.

Could you check on your plan you if have canada enabled?

Did you consumes all your data? Did your credit card declined a payment? There are many thing that can stop you having your internet.

Fizzy

Mariana,
Please check this map for Fizz's mobile coverage area
https://fizz.ca/en/coverage

Also make sure you have the same APN settings on your phone and you have not changed them

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Mariana,
Apologies for the encountered issue.
Have you verified if the area you are currently in is within the green or pink zone? If the area you are in shows up with gray on the map, we do not have roaming partners in there. You can verify the region you are in here:
https://fizz.ca/en/coverage
If you are in a non-gray area on our coverage map, please try a power reboot for your phone, then head over to settings- Networks- mobile network and slide off the automatic network search and wait a few moments, then select a Fizz EXT network available and test. A few more helpful tips can be found here:
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
If the issue still persists, please reach us by chat.
Have a good day.
Catalin