Modem cable

Sylvie B. #28290

The guy who installed my modem used the cable I had with Videotron and left with the box. Now Videotron asked me to return the cable or they will charge me $21. What can I do?

Lieux

You can buy Sylvie a new coaxial cable for you in an electronic store. It will be yours.
Edited I misunderstood the cable from your fizz box.

Kurt V.

Normally Fizz offers to give you a cable (which you probably need to return with the modem when you cancel), so I would contact Fizz and explain the situation.

Pascal

Strenge! No doubt a new policy from Videotron!

Because he usually leaves the cables for the next Videotron customers, because they know very well that the addresses leave and return.

With us, they left all the cables with the connectors. Same thing for Bell, if I leave, they will not come and take back the cables or the white box installed in my suspended ceiling, it only takes over the modem and the TeleFibe receiver

Tried to discuss your point with Videotron, otherwise ask Fizz to settle the bill for you by following this link: https://fizz.ca/en/contact-us

Patrick D. 61567

Yeah, just buy a new cable and return the one with videotron. That's it. Or... just pay the videotron one for the peace of mind.

Lieux

Sylvie to contact Fizz go in your account and click on the wen up right and then click RESOLVING ISSUES and the little bubble chat will be down right. Open 8 AM to 9PM.
Or you can go with messenger. https://www.facebook.com/fizzca

Whizz

Hello Sylvie,
We'll do our best to help you further, but we'll need more details from you. For this reason, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a nice evening!
Radu