how to fix captive apple?

Marai

I'm having issues connecting my iphone to my fizz wifi, it says captive.apple.com and that the net work has been blocked. The wifi is working on the other devices in the house so I don't understand the probleme. Any answers???

Lieux

Marai which Iphone do you have? Did you check in your Fizz application if your IPhone is not blocked for your wifi?

Patrick D. 61567

If other device working with Fizz Wifi, then it's definitivelly not a Fizz Wifi problem.
But you could restart the modem and also your phone. Maybe try to factory reset your phone to check if any setting was on the way.
I believe on android, you can factory reset only network, but with Iphone I don,t know.

Whizz

Hello Marai,
As our community members suggested, you can restart the modem and your phone, also you can try to uninstall the wifi app from your phone and install it back.
Please contact us on Live Chat if the situation persists, in order to help you further. Here you will find how: https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina