Only 3G working no LTE?

I’ve come back from Calgary to Montreal where I live and I haven’t been able to get lte for at least a month and I used to always be on LTE. I’ve rebooted my phone so many times and I’ve put it in airplane mode as well and went into my settings > cellular > chose LTE and still no LTE. I don’t know what to do and I want LTE.
Im paying for LTE not 3G.


  • Hi.
    Your phone is set to 3g in parameters or lte?
  • I have LTE sometimes, and sometimes 3G. Depends on the location I guess.
  • Whizz
    Whizz Posts: 15,662
    Hello Sabarina,
    As our community members suggested, you can try to set the APN and restarted your phone. Please let us know if the situation still persists.
    If you need anything else, we are available between 8 am and 9 pm everyday or any time at
    Thank you, have a great day!
This discussion has been closed.