Only 3G working no LTE?

sabarina

I’ve come back from Calgary to Montreal where I live and I haven’t been able to get lte for at least a month and I used to always be on LTE. I’ve rebooted my phone so many times and I’ve put it in airplane mode as well and went into my settings > cellular > chose LTE and still no LTE. I don’t know what to do and I want LTE.
Im paying for LTE not 3G.

George S. #20091

Please make sure you have the right APN info in your phone:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Fizzy

Hi Sabarina,

Are you able to try your Fizz SIM card on another phone? Just to see if LTE works with another phone. If yes, then there may be an issue or incorrect setting with your current phone.

BTW how long were you using Fizz mobile in Calgary? If you were roaming for 3 months or longer, Fizz can block some services.

Please feel free to contact Fizz support to follow-up:
The chat is available from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/abcs-fizz-mobile-services
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

George, thanks for your reply. if the APN is incorrect, Sabarina wouldn't be able to use mobile data at all.

Fortunately she is able to use 3G data so the APN setting on her phone are valid.

Pascal

Which phone you have

matthew T. 59569

I had problems last night too in ottawa region

Kurt V.

If you've tried changing the settings already, the problem may not be your phone. You could contact fizz directly to see what's going on.

Serge O. #3665

Just reboot your phone and every should be correct

MichelP

Sabarina,
Have you just rebooted your phone?
It can work.
If you have the same problem this morning , please ask for help and chat with the Fizz support( available from 8h00 to 21h00).

SuperFizzeur

Hi.
Your phone is set to 3g in parameters or lte?

Victoria C. #24523

I have LTE sometimes, and sometimes 3G. Depends on the location I guess.

Whizz

Hello Sabarina,
As our community members suggested, you can try to set the APN and restarted your phone. Please let us know if the situation still persists.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina