Urgent Reschedule?

Jacob M. #27762
Jacob M. #27762 Posts: 1 ✭✭
I have just been informed that I must reschedule my appointment due to not having the apartment number. I have yet to receive the failed appointment email, but I wanted to know if there was a faster way to reschedule my appointment to include the apartment number as I am moving in in a few days! Thank you


  • Mike
    Mike Posts: 20,976 ✭✭
    You need to contact the support since you are suppose to cancel the order and redo it.

    Since your situation is a special one, the support is there to help you out.

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Pascal
    Pascal Posts: 7,097 ✭✭
    Contact service customer
  • George S. #20091
    George S. #20091 Posts: 639 ✭✭
    You need to contact Fizz ASAP to reschedule
  • Whizz
    Whizz Posts: 20,122 admin
    Hello Jacob,
    I have verified and I see that you've contacted us on Live chat, and one of my colleague provided you all the information.
    If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Have a great day!
This discussion has been closed.