Order keep cancelling

路遥

Hi there! I have been ordering an internet package for several times, and it keeps cancelling for no reason. The replying email all it said was the ' situation is out of control'.... does anyone know what's the real reason?? should I order again or what should I do?

Mike

Try to contact the support to validate with them the reason

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
3- The green chat bubble should appear after a few seconds in the bottom right corner.

George S. #20091

Did you added the right credit card data ?

Mikaël D. #21558

They seem to have lots of problems with their ordering platform. Maybe try with another browser? If it doesn't work, contact the consumer service. In my case, both times, they weren't good and talk to me like I was nothing but, they're the only ones who can do something. Good luck!

Pascal

Maybe the zone is not covered or they have problems to get modem because the corona virus

MichelP

Sorry,
Please, to receive a valuable answer, please, contact the Fizz customer service by chat from 8h00 to 21h00, each day.
Only Fizz team can resolve this issue.

Victoria C. #24523

If it keeps getting cancelled, there should definitely be a reason, right? Try to contact support on FB.

Whizz

Hello,
I have verified and I see that you already contacted us on Live chat and my colleges helped you further.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina