Order keep cancelling

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路遥
路遥 Posts: 1 ✭✭
Hi there! I have been ordering an internet package for several times, and it keeps cancelling for no reason. The replying email all it said was the ' situation is out of control'.... does anyone know what's the real reason?? should I order again or what should I do?

Answers

  • Mike
    Mike Posts: 20,980 ✭✭
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    Try to contact the support to validate with them the reason

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Sorry,
    Please, to receive a valuable answer, please, contact the Fizz customer service by chat from 8h00 to 21h00, each day.
    Only Fizz team can resolve this issue.
  • Victoria C. #24523
    Victoria C. #24523 Posts: 367 ✭✭
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    If it keeps getting cancelled, there should definitely be a reason, right? Try to contact support on FB.
  • Whizz
    Whizz Posts: 20,128 admin
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    Hello,
    I have verified and I see that you already contacted us on Live chat and my colleges helped you further.
    If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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