Do you need to get in the house for the installation?
I'm with Videotron internet and I'm switching to fizz. I want to know if your technician need to get in to the house. My cable is still connecting to the router of Videotron and I'm not able to remove it unless I need to cut it. Will you provide a new coaxial connector.
11
Answers
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Non if you do not need the installation, the cable is screwed DO NOT CUT IT
here https://fizz.ca/en/covid-19
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As part of the precautionary measures against the COVID-19 virus, our technician will now leave your Fizz Wi-Fi modem at your door instead of entering your home. The verification of your connection will be done from outside. You'll then have to follow our simple instructions to install your modem and configure your network yourself. The technician will be in his truck and won’t leave until he can validate everything is good to go.
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If you need a referral code, in order to have 25$ at your 3rd payment
https://community.fizz.ca/questions/2198337-place-referral-codes
You can pick mine5 -
I switched from Videotron to fizz. The tech huy gave me the box and waited in his truck until I plugged everything in myself. Fizz uses the same cable as videotron. Super simple to set up, the tech guy didn’t have to come in at all.4
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Same here, I had my installation this week.
The technician gave me the box and gave me the choice whether I install it by myself or I let the technician enter.
I choose to install it by myself. I was with Videotron so I just unplugged the Videotron modem and installed the Fizz one.
The tech was waiting in his truck until I finish4 -
No! But if you are not there, the tech can’t verify your connection3
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Ka,
You need to be there the day of your installation.
The technician will check the signal of your internet connexion (if no câble is needed) and will give your the modem.0 -
Definitely do not cut it. Otherwise connecting is easy. Just follow the steps on the covid page of fizz.0
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