Why I am not able to change my plan?

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My plan cycle starts from 25 of everymonth and I changed my plan on 17 July, but it looks like my plan is not changed. Please confirm why it has not been changed and updated.
Attahced is the email screenshot from fixx after changing my plan on 17

Answers

  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    thank you for the question
  • Stanley M.
    Stanley M. Posts: 279 ✭✭
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    You have to contact support seems to be a technical glitch
  • Mayur
    Mayur Posts: 6 ✭✭
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    Seems like there is a techinical glitch, best bet would be contacting Contacting fizz via the live chat!
  • Victoria C. #24523
    Victoria C. #24523 Posts: 367 ✭✭
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    Has the issue been solved yet?
  • Whizz
    Whizz Posts: 20,121 admin
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    Hello Amandeep,
    I have verified and I see that you've contacted us, and the situation was escalated further to our technical team. You already receive an email with the reply, that the changes will be fully effective within the renewal of the monthly plan.
    For more information regarding changing your plan, please consult our page: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
    If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Have a wonderful day!
    Adelina
This discussion has been closed.