Why I am not able to change my plan?
Amandeep S. #24655
Posts: 1 ✭✭
in My Mobile
My plan cycle starts from 25 of everymonth and I changed my plan on 17 July, but it looks like my plan is not changed. Please confirm why it has not been changed and updated.
Attahced is the email screenshot from fixx after changing my plan on 17
Attahced is the email screenshot from fixx after changing my plan on 17
22
Answers
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Here we are users, you must contact the support in order to resolve this issue.
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.12 -
HI Amandeep.
Contact directly fizz.
Have a nice day,
It's been a pleasure to assist you today.
Sincerely, Matt.11 -
Just saying like that you should probably blur your phone number for privacy purposes, if it’s your real phone number and not some placeholder.
Regarding your question, try to reboot your phone it might help. Otherwise, just like both answers stated contact Fizz by chat.12 -
Something tell me that this might be because today is Sunday. It should be changed tomorrow I guess.10
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Did you verify your Plans Details?
Go to My Plans and click to Details.
Maybe you will see the change now!
Have a nice one12 -
You need to contact Fizz for that10
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Hi Amandeep
Unfortunately there might be a programming glitch.
You have to contact Fizz customer service as others have wrote.
https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
https://fizz.ca/en/contact-us9 -
Amandeep,
We are Fizz users like you.
Have you contacted the Fizz customer service by chat (from 8h00 to 21h00)?
Only them can help you about the update of your plan.
I hope, it's been settled for you yesterday .6 -
Contacting fizz directly will be your best option to get this resolved.6
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thank you for the question4
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You have to contact support seems to be a technical glitch2
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Seems like there is a techinical glitch, best bet would be contacting Contacting fizz via the live chat!0
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Has the issue been solved yet?0
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Hello Amandeep,
I have verified and I see that you've contacted us, and the situation was escalated further to our technical team. You already receive an email with the reply, that the changes will be fully effective within the renewal of the monthly plan.
For more information regarding changing your plan, please consult our page: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a wonderful day!
Adelina0
This discussion has been closed.