I can't connect to LTE, it started yesterday and the best I can get is H+, why?

Andrew Y. #7566

This started yesterday,
I've been visiting Windsor ON for a bit, and everything was working fine
All of a sudden the second I came out of my wifi zone, I stopped getting the LTE and noticed my internet was incredibly slow.
I noticed it's always either 3G or H+, I ran a couple of speed tests and the fastest I got was 0.70 Mbps
Needless to say without WiFi I can't do anything right now.
No clue what's causing this, there doesn't seem to be a company wide issue either. Not sure how to even start troubleshooting this

Mike

Did you already try to reboot the phone?
Did you check if you disabled the 4G from the phone?
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Andrew,
I have verified and I see that you contacted us on Live chat, and my colleague helped you further.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina