Do I will receive my modem before my appointment by phone?

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Don't receive my modem,but my appointment is in 3 days.Do I will receive it before my appointment by phone with the technician ?

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Guylaine,
    The technician will verify the signal of your connection and will bring you the modem the day of your appointment.
  • Victoria C. #24523
    Victoria C. #24523 Posts: 367 ✭✭
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    Well I guess so!... Otherwise, what will a technician do? Install a non-existing modem?
  • Whizz
    Whizz Posts: 19,945 admin
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    Hello Guylaine,
    As our community members suggested, the technician will deliver the modern on the appointment day. I see that the installation appointment is set for tomorrow, July 28 between 7:30 A.M. and 12:00 P.M.
    The activation of your plan, and as such the start of your payment cycle, will start the moment the technician delivers you your Fizz Wi-Fi modem. You’ll therefore be able to use your Home Internet service as soon as you’re done with your installation.
    You can find more information here: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    Have a wonderful day!
    Adelina
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