Internet keeps cutting out?
William M. 62239
Posts: 1 ✭✭
in Internet
My internet keeps cutting out saying the DNS Server is not responding
24
Answers
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Are you on wifi or wired? Normally Videotron DNS are quite solid. You must have a problem somewhere else but it would be wize to know more details about your problem like if you use wifi or if you tried with different devices.8
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You can try restarting your modem.
Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
In case it still will not reconnect, please contact Fizz directly by chat using the link above.
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
If you are connecting using VPN, this might be the issue.6
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If rebooting your modem doesn’t help, you should contact fizz directly.1
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Hi William.
Try rebooting your modem, or it's could be an outage.
Have a nice day.2 -
Is your issue fixed ? please update us1
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Hello Wiliam,
I have verified and I see that you already contacted us on Live Chat, and my colleague helped you further.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina0
This discussion has been closed.