data used up

Chiveri

My mobile plan starts on every 14th of the month, today is a brand new day. However I have checked my data, it's used up 1.5GB.
The high usage was on Aug 14 and Aug 16; and I do not understand why, because I was home; I did not travel, and stay on home Wi-Fi.

Jorge C. #7735

Sometimes our devices disconnect from wifi for different kind of reasons and some times we don't even realized because it will change to data. If you really want to make sure you don't use data in case of wifi disconnection when you stay home try to deactivate data

Patrick D. 61567

Smart phone keep history of apps consuming during a period. I would suggest to watch that closely.
It happened to me, like my home wifi was down and I didn't know it. I watched 10 min of a youtube video and boom 500mo consumed.
Maybe you went far in your backyard and watched a video, then the smart phone switched on lte.
Again, watch your app consumption history on your phone. A lot of time, it's our fault and we didn't know it.

Chiveri

I will do it, but this will not solve my problem... 20 days left in my cycle without data.

Patrick D. 61567

You can buy an add-on if you really need internet.
OR
You can also create another post asking for data withing the community. I'm sure there is a lot of people that can lend you some data.

MichelP

Chiveri,
Sorry,
You can ask for data.
Somes generous users will give you some.

Tiffany P.

On my iPhone I can see which apps are using data in the Cellular section of Settings. You can check to see what is the source of the data usage.

Elizabeth B. #5037

It's possible that you weren't on wifi without realizing. Like others mentioned, if you have a data plan, you can ask people to gift you data. You can ask on this forum, on the reddit sub, or the Facebook page.

Kurt V.

Contact fizz directly

SuperFizzeur

Hi chiveri.
We cannot certify your usage.
have a nice day

Pascal

It's your transferred data. The system think you use 1.5GB but it's normal! Don't worry, your phone and your plans is ok! It's a bug from Fizz

Whizz

Hello Chiveri,
I kindly invite you to contact us on Live Chat in order to help you further.
To chat with our Customer Service team: Log into your Fizz account >Then, make your way to  the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner.
Here you can find more information: https://fizz.ca/en/contact-us
Have a great day!
Adelina