Why do I have BS Fees?
Javier P. #19238
Posts: 1 ✭✭
in Internet
I cancelled FIZZ back in April because the service never worked, didn't even complete the first month, i returned the modem and now it's July and i see i've been chared 172$. No other chages in April nor June, what BS is this?
17
Answers
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They did not register correctly the modem reception or there was some problem with the shipment.
With the shipment tracking number, contact the support to clarify with them
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.6 -
Hi Javier,
Sorry you were charged $150 + taxes for the modem. As Mike wrote, please contact Fizz customer service with your proof of delivery and they will happily refund it back to you.5 -
It's not bullshit fees, it's the modem that look like they didn't received the modem. Please, keep you shipping invoice as a proof and contact fizz support which they will correct the issue.
Errors happen sometimes.6 -
Same thing happened to me. I actually returned the modem and still have the receipt. I contacted them and they created a ticket but still it has not been resolve. I don't know how the manage this modem reception but is certainly no manage as well. Is the third case already5
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Just contact fizz. No need to get upset here.5
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Javier,
Sorry,
Please, contact the Fizz support by chat (from 8h00 to 21h00).
Give them the proof of the delivery of their modem by Post Canada to not be charged for it.
Connect you first to your Fizz account.
then, click on:
https://fizz.ca/en/faq/im-waiting-delivery-my-fizz-package
Click on the green chat bubble when you see it down to the right of the page.4 -
.........................5
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Hi.
For all billing issues, you need to contact Fizz Directly.
have a nice day
5 -
The fees for modem! Next time, ship with a tracking number4
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Hello Javier,
I see that you already contacted us on Live Chat and my colleague escalated further the situation to see if the modem was received by us.
You will receive an email with the confirmation when we will have an answer.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina3
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