I was charged twice for sim card, only received 1 paid for 2, only need 1?

I was charged twice for sim card, only received 1 paid for 2, only need 1?


  • Mike
    Mike Posts: 20,886 ✭✭
    For this kind of problem you need to contact the support, here we are users

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Anne-laure F.
    Anne-laure F. Posts: 584 ✭✭
    Hello Distribution !
    I suggest you contact Fizz directly to get it resolved.
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • Patrick D. 61567
    Patrick D. 61567 Posts: 346 ✭✭
    Any question on billing should be handle by Fizz support.
  • Kurt V.
    Kurt V. Posts: 353 ✭✭
    Contact fizz directly
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
    Ask a fizz support rep.
  • Stanley M.
    Stanley M. Posts: 279 ✭✭
    Hey contact support for help on this 8am to 9pm
  • sokarina
    sokarina Posts: 170 ✭✭
    Get in touch with support for them to help you.
  • Pascal
    Pascal Posts: 6,551 ✭✭
    Give one to someone accept to use your referral code like a bonus ;)
  • Whizz
    Whizz Posts: 19,695 admin
    Hello Distribution,
    I kindly invite you to contact us by Live Chat in order to help you further regarding this situation.
    To chat with our Customer Service team: Log into  your Fizz account >Then, make your way to  the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The  chat bubble  will appear in the lower right-hand corner.
    Have a great day!
This discussion has been closed.