IMEI is correct but fizz sent me email that is not correct, What to do?

Azadeh

IMEI correction

Mike

Some phone have 2 SIM therefore 2 IMEI
Did you know that you can transfer your number using the account number instead the IMEI?

here the full guide
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz


Contact the support, the will guide you

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Patrick D. 61567

I believe you can transfer number by another way instead. That might work instead of the EMEI.

Stemerc

Thanks to the community and their great solutions!

Kurt V.

Contact fizz, they’ll help you

SuperFizzeur

Hi Azadeh.
I think you could send the S/N and the P/N and fizz can find the right IMEI number.
Or you can contact the original brand manufacturer to get the IMEI with the S/N & P/N.
Have a nice day!
Sincerely, Matt
Don't hesit to mark my answer as the best.

Pascal

Can you enter your old account number? It’s better

Whizz

Hello Azadeh,
I kindly inform you that I have verified your Fizz account, and you successfully transferred your number , also the mobile plan is active.
Let us know if your services are working properly, and if you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina